Return Policy

We offer a 100% satisfaction guarantee! If you are not happy with the products, we offer a full refund on products purchased within 14 days in the United States. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or return.  

To be eligible for a return, your item must be in the original packaging and fully sealed.   

Non-returnable items: 

  • Gift cards
  • Products on final sale

 

Request a refund and/or return: 

  1. Contact our support team 

    Find your order number and write an email to support@naturalfatmpet.com and explain the reason for wanting a refund and/or return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. If you wish to return your product, you will receive an RMA# over email to include in your return package.
     
     

  2. Ship Back Your Product 

    If you wish to return your product, you will receive an email with your RMA#, return address, and further instructions. 

  

Late or missing refunds 

If you haven’t received a refund after 5-7 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@naturalfarmpet.com. 

  

If you have question about our Return policy, please contact us at support@naturalfarmpet.com