Return Policy

We offer  a  100% satisfaction guarantee:  
 
If you're unhappy with your product, within 30 days of your original purchase date, we will send out a replacement product of your choice (of comparable value), or we will honor a full refund.  

Ineligible  items:  

  • Gift cards 
  • Products on final sale 

If 30 days have elapsed, we will not  process an exchange, refund, or return. 

Please also keep in mind that once your order is processed, we may be unable to make changes to it before shipment occurs, but please notify us of any potential mistakes ASAP and we will do our best to resolve the issue ahead of time.    

 
Request an exchange, refund, or return: 
 
Send an email to questions@naturalfarmpet.com with your order number and the reason for your exchange, refund, or return request. For exchanges, please also let us know which comparably priced product you are interested in receiving instead.

Once your email is received, we will respond within 48 business hours (holidays excluded) with confirmation of whether we will approve or deny your request. If a refund is approved, once processed, you should see the funds back in your account within 5-7 business days on average.  If a return is approved, you will receive an email with a prepaid return label to send the item(s) back.  

NOTE: To be eligible for a return, your item must be in the original  packaging  and  fully sealed.    

Late or missing refunds 

If you haven’t received a refund after 5-7 business days, please be sure to check your bank account again. If it still isn't showing, contact your bank directly as it may take some time before your refund is officially posted.  

If you’ve followed these steps and you still haven't received your refund yet, please contact us at questions@naturalfarmpet.com.  If you have additional questions about our Return Policy, please contact us at questions@naturalfarmpet.com.