Find the answers to our most frequently asked questions.

What sets Natural Farm apart?

Transparency of process and ingredients is important to us and we guarantee quality. We strive to reduce our carbon footprint and are constantly learning new ways to live in greater harmony with our planet. To do this, we plant a tree with every online purchase, to ensure our reforestation efforts can have the biggest impact, we partnered with One Tree Planted, a tree planting charity. We also use sustainable, certified green packaging made with 51% recyclable sugar cane and print all our promotional items on recyclable materials.

We are committed to social responsibility, so each year we partner with non-profit organizations to support their programmatic work focused on improving the lives of pets, people, and the planet. Read about our current partners here.

Where are Natural Farm products produced?

Our products are sourced from a single supplier and produced at our human-grade food facility in Brazil that meet USDA- and FDA-standards.

Why does Natural Farm source from Brazil?

South America’s inspection and manufacturing processes are stricter and safer than other countries. Additionally, most cows are free-range and grass-fed and grass-finished which results in happier cows and beef rich in nutrients like carotenoids, Vitamin E, and other antioxidants and free from grains, antibiotics, hormones, and chemicals.

How natural are Natural Farm products?

All of our products are free from hormones, additives, chemicals, artificial flavors, and colors. We also use sustainable, certified green packaging made with 51% recyclable sugar cane.

How does Natural Farm ensure the safety of its products?

All of our products are produced at our human-grade facility in Brazil that meet USDA- and FDA standards. Samples of all products are sent to a lab where they’re tested to ensure safety and quality. No products have, or ever will, leave our facilities without being tested.

How does Natural Farm process its treats?

We source our meat from a single-supplier and use premium grass-fed and -finished, free-range beef that is never treated with hormones or additives. Our treats are made and packaged in our human-grade facility that meet USDA- and FDA-standards. 

The meat we use is cleaned carefully at least four times with distilled water before going into the oven where it is slow-baked to preserve nutrients and flavor and to remove moisture without burning. 

Out of the oven, our treats are cut into the desired sizes and packaged right away in environmentally-friendly bags made from sugarcane, which is important to prevent bacterial growth. The bag is sealed and heat treated to further prevent contamination. 

Before shipping, every single batch goes into a 2-week quarantine while samples are collected and sent to the lab to be tested for salmonella sp. and any other bacteria. 

Does Natural Farm irradiate its products?

Our products are never exposed to radiation. All of our products are 100% natural and made and packaged in ourand human-grade facility that meets USDA- and FDA- standards.

Do Natural Farm products contain thyroid?

We guarantee neither our jerky nor our gullet sticks contain thyroid parts. We use 100% human-grade beef esophagus to make both jerky and gullet sticks. The only difference is that our jerky is cut open to make the pieces flat. Both are all-natural, oven-baked treats.

Where do I find the nutrition information for Natural Farm products?

All nutrition information can be found on the back of the product bag and under the ingredients tab on each product’s page.

Do Natural Farm dog treats smell?

Most of our products are odor-free while others contain a lightodor and do not smell bad. 

Are Natural Farm chews safer than rawhide?

Our chews are all-natural, fully-digestible and free from grains, antibiotics, hormones, and chemicals. If you can’t find the ingredient on a farm, you won’t find it in our treats and chews. That means no bleach treatments, either.  

Rawhide is made of untanned animal hides. In the manufacture of traditional rawhide bones, this inner portion of animal hide goes through a series of chemical processes, including cleaning treatments that separate and preserve the skin. They also go through a series of chemical treatments to help make them durable. The end product is cut into smaller pieces, formed into shapes, and covered with coloring or flavoring agents. Rawhide isn’t easily digestible and consuming rawhide can lead to uncomfortable indigestion or (potentially dangerous) blockages. 

What is the best way to introduce Natural Farm chews to my dog?

It’s important to speak to your vet before implementing any dietary changes for your dog.  

Always introduce new treats and chews slowly! Let your dog chew on one for 5-10 minutes per day for about a week, closely monitor how your pet is reacting to the treat, then gradually increase chew time. After that, it is safe to feed them one chew per day. 

Our chews are healthy, all-natural, protein-dense treats, but if your dog isn’t accustomed to a high-protein diet, too many treats too fast could lead to an upset stomach, diarrhea, or vomiting.  

What chews are puppy safe?

Chewing helps relieve pain for teething puppies. While we don’t recommend chews for any dog younger than three months of age, you can filter our products to show you only those that are appropriate for puppies. Our Gullet Sticks, PixieBully Sticks, Bully Bites, and Beef Tendon are just a few of our recommended products for puppies.

Are bones safe for dogs?

Bones offer many nutritional benefits for dogs including healthy vitamins and minerals. They are also a great outlet for dogs' natural instinct to chew. However, it's important to choose the right kind of bone for your dog's unique chewing behavior to avoid the potential risk of fractured pieces that can be a dangerous choking hazard. Never leave your dog unsupervised while chewing bones or any other kind of chew. Click here to learn more about bones.

How do Natural Farm chews improve dental health?

Our chews promote dental health by stimulating saliva secretion, removing tartar and plaque, and strengthening the jaw.

What is a bully stick?

Bully sticks are single-ingredient, easilydigestible chew treats made from 100% beef pizzle, or bull penis. They’re safe for dogs, offer a variety of health benefits, and are a good source of amino acids, which supports your dog’s muscles, brain, skin, and coat. Made frommuscle, bully sticks won’t splinter, and they come in a variety of sizes and shapes to satisfy all types of chewers.

How are bully sticks made?

Bully sticks are made by stretching and twisting beef pizzle, or bull penis. Our bully sticks are slow-baked and dehydrated whilst preserving nutrients.

How are Natural Farm Bully Sticks Odor-Free?

A combination of factors: simple and healthy ingredients, a chemical-free cleaning process, and a slow-baking baking process which removes smell-inducing moisture.  

We always use fresh, high-quality ingredients in our products. We remove unwanted parts then clean the beef thoroughly in freshwater, then slow-bake them using an efficient system that keeps a steady temperature throughout the dehydration process which conserves flavor and protein (83% in our Bully Sticks). This slow-bake process aids in an odor-free treat. 

How much fat do bully sticks have?

Bully sticks are low in fat compared to other natural chews and average around 10% fat and 75-85% protein. They are not low in calories, so consumption should be carefully monitored and they are not meant to replace your dog’s food diet.

How long does a bully stick last?

Chew time depends on the dog’s breed and chewing habits, so it will differ from dog to dog. Generally, a bully stick should last from 30 minutes to several hours. If your dog finishes the bully stick quickly, it may be a good idea to try one suited for heavier chewers, such as our jumbo or braided bully sticks.

How should bully sticks be stored?

Our product is sealed when it leaves our facility. We recommend you store them in a cool, dark place. You can also store them in the freezer to prolong product life and help prevent bacterial growth. Freezing also makes the product more dense and increases chew time. Always be sure to carefully reseal the bag after removing a treat.

How should I choose the best size bully stick for my dog?

If a bully stick is too big, your dog won’t be able to chew through it; if it’s too small, it could pose a choking hazard. Our bully sticks come in a variety of sizes from bite-sized to 12 inches. The Bully Stick Bites, Extra Thin Bully Sticks, and Pixie Bully Sticks are perfect for puppies, senior dogs, and smaller dogs. The 6-inch bully sticks are standard size and perfect for dogs of all sizes. The Braided Bully Sticks, Jumbo Bully Sticks, and 12” Bully Sticks are great for large dogs and heavy chewers. Always supervise your dog the first time they chew a new product.

How often should I give my dog a bully stick?

Natural Farm chews are healthy, single-ingredient, natural, and protein-rich. That said, it is recommended that your dog’s diet not consist of more than 10% treats. A good rule of thumb is to give your dog one treat per day.

Are bully sticks safe for puppies?

Yes, our bully sticks are a great chew option for your puppy, but you should always supervise your puppy when chewing. Eating too quickly can pose a choking hazard. Chews are not recommended for dogs under 3 months.

Should I be worried if my dog swallows all or part of a bully stick?

Always consult your vet with any questions or concerns related to the ingestion of any product. If your dog don’t show any signs of discomfort, you probably don’t need to worry. Our bully sticks are single-ingredient and fully-digestible, meaning your dog’s stomach is able to break it down. We do recommend supervising your dog while they chew and use a bully sticks holder to prevent swallowing.

Why does the thickness of standard bully sticks vary between packages?

Our products are 100% natural. This means that we never chemically process them or alther their natural state. Just like any other natural product, size and consistency will vary. We sell by weight, so you’re guaranteed to receive the exact same weight for every bag you purchase, even if the individual stick size varies. All bags are weighed by hand.

What’s the difference between pixie bully sticks and gullet sticks?

Pixie bully sticks are made from 100% beef pizzle sheath. Gullet sticks are made from 100% beef esophagus.

How thick are Pixie Bully Sticks?

Pixie Bully Sticks can besolid or hollow. They are the lightest option within our Bully Stick family, and great for senior dogs and puppies.

What is the difference between collagen sticks and bully sticks?

Collagen sticks are made from beef skin which contains a lot of collagen. They were developed as an alternative to rawhide chews and are best suited for medium to heavy chewers. They can help reduce inflammation, increase mobility and flexibility, improve bone strength, support skin health and moisture retention, promote dental health, and keep your dog’s coat shiny. These chews last about 20% longer than bully sticks because of their elastic properties. 

Bully sticks are single-ingredient, easily-digestible chew treats made from 100% beef pizzle, or bull penis. They’re safe for dogs, offer a variety of health benefits, and are a complete source of amino acids, which supports your dog’s muscles, brain, skin, and coat. Made from this muscle, bully sticks won’t splinter, come in a variety of sizes and shapes to satisfy all types of chewers, and are free from artificial chemicals, additives, and preservatives. They are also great for dental health as they scrape away plaque and other buildup from your dog’s teeth while they chew. Small breeds might prefer pixie bully sticks and heavy chewers might enjoy the challenge of braided bully sticks. 

What are the benefits of joining the mailing list, becoming a member, or signing up for the rewards program?

By joining our mailing list, you’ll be the first to access discounts, new product releases, and receive interesting and informative articles straight to your inbox. 

Creating an account makes you a member. As a member, you can manage your autoship subscriptions directly in the online portal where your shipping information is saved and pre-filled for your next order. You’ll also have the option to join our reward program and earn points on each purchase. 

As part of the rewards program, you’ll earn points for signing up, placing an order (5 points/dollar spent), and connecting with us on social media. These points can be used to purchase products (100 points is equivalent to $1). You can also give and earn $5 by referring a friend.  

What is the Natural Farm return policy?

Our return policy can be found here.

We will offer a full refund on originally packaged, fully sealed products up to 30 days after purchase. Final sale products and gift cards cannot be returned. 

What is the Natural Farm privacy policy?

Our privacy policy can be found here.

Does Natural Farm ship outside the United States?

At this time, we only ship inside the US.

How can I reach customer service?

You can email questions@naturalfarmpet.com, reach out to us on social media, or visit our contact page.

Why do products purchased directly from Natural Farm ship in Amazon packaging?

We use Amazon’s shipping services, so products ordered from our website are sent from Amazon shipping warehouses and packaged in Amazon boxes.

How can I view my order status?

Log into your online account or contact us at questions@naturalfarmpet.com.

What is the Natural Farm shipping policy?

We offer free two-day shipping within the United States on orders over $24.99. We charge $3.99 for two-day standard shipping or $8.99 for one-day priority shipping on orders less than $24.99. You’ll receive an email confirmation shortly after placing your order.

When do Natural Farm products expire?

The expiration date can be found on the back of product packaging. The date is listed month/day/year (mm/dd/yyyy).

What are the benefits of subscribing to Auto-ship?

You’ll save time and money with Auto-ship. We’ll automatically ship your order straight to your door and you’ll save 10% every two weeks and 5% every four weeks shipping. If you need to adjust your order, you can easily pause, change, or cancel at any time by logging into your account.